Why is the online folder's file count different than the sum of files in its subfolders?
I moved a directory tree to my local Box folder and it was synced with the online Box account. Looking at box.com, the reported number of files in that folder is 2,983. When looking inside, I have 10 subfolders and 8 files. The number of files in each subfolder is reported as:
1499, 3, 297, 100, 20, 219, 149, 54, 544, 6
Adding those up, and including the 8 files at the tree root, we get 2,899 files. This makes a difference of 84 files. Particularly, the total number of files reported is greater by 84 than the sum of numbers inside that folder.
Why?
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Hi Yaniv,
Welcome to the Box Community, I'm happy to help!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
All the Best,
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