All the files in my account disappeared after upgrating the plan

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Be Social Swiss Gmbh

• 2022年10月16日 07:04

After doing the plan upgrade all my files disappeared, how can I recover them?

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  France

  • 2022年10月17日 18:13

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  Files/folders may not be accessible as your account is being transitioned to the new plan. This process can take up to a day to complete and once the upgrade is completed, your files/folders should be accessible to you again. 

  Thanks for your participation in the forum and please let me know if you have questions.

  All the Best, 

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