Downgrade Plan

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Box User

• 2022年10月20日 00:23

I am currently on a $7 plan and am being charged $34.80 per month AUD. How is this possible? I used to be on a free plan but now for the life of me can't seem to find where that is on your site now. I rarely use Box so it's not feasible for me to continue paying that amount. 

Can I please downgrade my plan and I would like to be reimbursed for the amount that I am paying which from $7 USD even when converted to AUD is definitely not 34.80. 

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  France

  • 2022年10月20日 15:54

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  If you wish to downgrade your current plan, discuss your charges and request for a refund, you may submit a request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can view here a side-by-side comparison of our offerings.

  For more information on downgrading your account, please take a look at this article: https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account 

  All the Best,

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