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This shared file or folder link has been removed or is unavailable to you

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Nick Maskal

Hello Box support team,

We have a process for sharing files with external parties that involves uploading the file to Box and creating a shared link with the following settings:

- Invited people only
- Disabled shared link on (7 days from today)
- Invite each email as Viewer

This process has worked successfully in most cases, but in the last week or two we've gotten a very high rate of external viewers seeing "This shared file or folder link has been removed or is unavailable to you". The files have not been moved, nor the access settings changed, after sharing the link with them. Clicking on the shared links also takes me directly to the file in question, so I'm confident the links are valid.

This is impacting a customer-facing process that directly impacts our revenue - can you help me troubleshoot why an external user would be unable to access the file?

Thank you,
Nick

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  • France

    Hi Nick, 

    Welcome to the Box Community, I'm happy to help!

    This is something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

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  • Nick Maskal

    Great, thank you France!

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