Box Dive Folder Errors — Mac

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Michael Kahan

• 2022年10月25日 16:07

Hi there, 

I have been making new additions to my Drive and the folders have a sync icon that will not go away (it has been 5 days now) and a red exclamation mark. How do I clear/resolve these? Do I just need to delete the whole folder and start over? 

I would love to know what the issue is but when I check the files all seems to be fine. It's an issue with the folder and no particular file within. 

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  AJ

  • 2022年10月26日 16:26

  Hi Michael,

  Welcome to the Box Community! I'm happy to help.

  Can you please go to this link and look for that specific Box Drive error you are experiencing?

  https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications

  Also, if complete manual reset of the Box Drive has been completed?

  https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  Best,

   

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