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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help address this issue!

    Please be advised that the option to submit a 'support ticket' or email support is available to all our paid subscription. I checked your profile and I see this is linked to a Personal Free Box, so this support channel is not applicable to your type of account. 

    This community and its members would be more than happy to help if you could provide more details on the issue you encountered in Box.

    Best Regards,

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