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Storage shows near full but my data is > 1/10th my capacity

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John DeBorde

My account shows I'm using 9.8 of my 10GB, but my files only add up to less than 500MB, and I keep getting the msg that I need to upgrade my space. Can you correct this please? 

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  • Diana Gilbert

    seen to be a common fault @ box..

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  • John DeBorde

    Yes I saw that, but it's preventing me from using the storage in my account. If they can't clear it up for me, I will be moving on to another service. I won't go for the bait and switch to try and get me to pay for an upgrade. Which is a bummer because I've been really happy with the service.

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  • Aira

    Hi there,

    Welcome to the Box Community!

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

    Thanks!

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  • John DeBorde

    Thank you!

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