Deactivated email address

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Box User

• 2022年11月06日 23:20

I have a Box account under a previous email acct giun1sgrant@verizon.net. I no longer have that email account. How can I access my info that's stored there. I had previously asked this but had no response. Due to a drastic change in my life, I have been out of commission and it's been at least two years since my initial inquiry.  My new address to send your reply to is  giun1sgrant@gmail.com or you can text me at (863) 206-7447. Thank you,  Sheila 

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  AJ

  • 2022年11月07日 15:13

  Hi Sheila,

  Welcome to the Box Community! I'm happy to help.

  If you can’t access the email address associated with the Box account, we recommend either reaching out to the email service provider (ESP) to regain access to the email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.

  Box does not have the ability to help you regain access to the email account. You will need access to the email address associated with the account to change the account password. 

  Best,

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