Relay issue-cannot send notification to external email

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Teri, Anthony S.

• 2022年11月14日 19:09

We had setup a relay workflow in which the uploading of a file to a folder, would then send an email to users specified of said upload.  We are getting an issue where adding an external email address (outside the organization, but added as a collaborator) yields a message saying that the field is blank.

 

Box Support said that this is a known issue and no current fix for.  I wanted to keep them honest and ask the community.  thank you

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  France

  • 2022年11月14日 19:55
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  Hi Anthony, 

  Welcome to the Box Community, I'm happy to help!

  Can you please remove the collaborator from the folder and then re-invite the user and see if that helps resolve this issue for your?

  To remove a collaborator, you must be the owner of the folder. Check out this article on how to remove a collaborator: Removing Collaborators

  After you've removed the collaborator, please send them an invitation to rejoin the folder following this article: Inviting Collaborators

  Let us know how it goes and if you have questions!

  Best, 

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  DD

  • 2023年04月06日 19:38

  Hi, we have confirmed this workaround works.  We removed and re-added the collaborators they showed up on the drop-down list.  Thanks for the Tip.

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