My own file is locked by "Box for Office for Web"

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2022年11月15日 22:29
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How do I unlock a file that says, "this file is being edited with box for office for web"? It says I'm the one who has it open, but I don't anymore. I've closed all instances of Box and restarted my computer

3件のコメント

Aira

2022年11月15日 23:44
Hi there,

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.

Thanks!
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Carolina Jimenez-Marcos

2022年11月21日 17:43
Update: The solution was to clear the browser history and cookies. That should have been easy to find in a search for this error message, but it was not in FAQs or anywhere. Changing browsers also might have helped.
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Clare Dolan

2024年02月14日 17:39
I am experiencing the same issue. I am an editor for a file and keep getting the "File locked by BOX for Office for web". Can someone assist?
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