Storage limit reached - storage usage not shown correctly

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Stussowsky

• 2022年11月20日 18:41

Hello everybody,

I have to add myself to the plethora of people struggling with this problem for months now: my storage limit is 10 GB and I'm only using a small proportion of it. Box keeps telling me via the "counter" on the lower left side of the home-screen, I'm using 9,7 GB. Everytime I want to upload something, it says I need to upgrade my account to a programme with costs. I'll maybe consider this, but not before this problem with my free account is solved (it should be a matter of a click in the right box/resetting the counter - I've read in another help-thread that there's a code for that, so PLEASE run this on my account).

Many thanks,

Bernhard

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  Aira

  • 2022年11月21日 00:11

  Hi there, 

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

  Let me know if you have any further questions.

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  Stussowsky

  • 2022年11月21日 08:01

  Thank you! 324 MB to 9.7 GB is quite a difference ;-)

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