Bulk Download

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Laura Henry

• 2022年11月22日 20:39

I have tried different browsers, on and off my company VPN, clearing history, and the owner of the folder states that I have full download access. As far as I can tell, I can only individually download files, and only if I open them in the browser window first. Based on the work being completed, it is making it incredibly cumbersome to complete my work. I have been told I have access to do an entire download of the folder but when I click the download button, it produces an empty folder. When I try to select all files needed the option to download disappears. Any help would be greatly appreciated. 

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  Aira

  • 2022年11月22日 23:31

  Hi there, 

  Welcome to the Box Community!

  Bulk download is dependent on the max file size upload limit for the Account type in total. See: Understand the Max File Size You Can Upload to Box.

  Have a great day!

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  Laura Henry

  • 2022年11月23日 13:59

  Thanks for the response, but it doesn't seem to explain why when I try to download groups of files that are smaller, the download feature disappears as an option-- and that the site only allows downloading individual files from first opening the file in the browser. Thanks for the reference article, I had already ready it prior to posting. Any insights on this?

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