My files are missing

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Tasha Holland

• 2022年11月22日 21:54

I originally downloaded with an invite back in 2016, however my folders listed state 2020. My laptop was wiped clean and I had hoped to retrieve all my lost data using Box. However my folders are listed but none have content. Just folders with nothing in them. Please help. It's about 12 years worth of documents and pictures. Thank you.

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  Aira

  • 2022年11月23日 02:22

  Hi there, 

  Welcome to the Box Community!

  Box stores files and folders you place in the trash for a certain period of time.  That default period is 30 days, although Box administrators of business and enterprise accounts can shorten or lengthen it.  While items are in your Box trash, you can recover and restore them to their original locations in your Box account.  You can also search your trash to locate specific items you can recover or delete manually.

  You may check this article for reference: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

  Have a great day!

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