Hot saves ? worked 2 hours in box, it crashed and I lost it all...

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Amy Waltz

• 2022年12月02日 23:12

I was working on box 12:30 - 2pm US Mountain Standard Time. At 2pm, it stopped responding to my mouse and keyboard. I ended up closing windows about 15 mins later. My colleague shows no updates from me. Did I really lose 1.5 hours of work? Doesn't box do saves as it goes? Is there somewhere else to look? 

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  Aira

  • 2022年12月05日 00:29

  Hi there, 

  Welcome to the Box Community!

  For me to check, may I please know what app are you using when editing the files? Also, please provide a screen recording of your workflow. It looks like the file you edited was not saved on your Box account. 

  Looking forward in assisting you.

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