Adding New Managed User

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Ed Fortin

• 2022年12月06日 17:52

I cant add a new user, it will not send out an e-mail so he can set up a password

The correct E-mail is in and the program says it is sending the email but he doesn't get it. If I send an e-mail from my computer or phone he gets it.

I still have two available seats

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  France

  • 2022年12月06日 19:05

  Hi Ed, 

  Welcome to the Box Community, I'm happy to help!

  This would be something our Product Support team would like to investigate with you and may require specific account information.  

  It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

  Thanks for your patience and please comeback and let us know how it goes.

  All the Best, 

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