Multiple files missing from Box folders and collections

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Victoria Lee

• 2022年12月07日 12:00

Logged on this morning as normal and multiple files missing from my collections. Even files which I am currently the owner or co-owner for. I don't have access any more if someone provides a link also. Any help appreaciated.

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  France

  • 2022年12月07日 18:04

  Hi Victoria, 

  Welcome to the Box Community, I'm happy to help!

  I'm sorry to hear that you are having issue with missing files in your Box. The best way to determine what happened to your files would be to reach out to your Box admin and request that they run a User Activity report to investigate on this.

  Also, I just checked your profile, and it looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

  Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

  All the Best, 

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  Victoria Lee

  • 2022年12月07日 18:17

  Many thanks for your response. I contacted my local IT support and was advised they cannot help with box so I have been referred to another helpdesk. Hoping for success soon.

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