Can I reach files send to old box account from my new account?

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Box User

• 2022年12月08日 08:13

I have an old box account via my university, but they have stopped using box. So, now I have my private account using gmail. Recently, a collague from US sent me files using my old email, can I open it using my new account?

Best,

Ellen

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  AJ

  • 2022年12月08日 13:10

  Hi there,

  Welcome to the Box Community! I’m happy to help.

  Since you no longer have access to the old account. I suggest that the collaborator send you the files again (invitation) to the updated account using the correct email address.

  Best,

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