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No notifications for BOX sign

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Hugo Sykes

In the BOX admin center there is a new section for "email test" relating to the new service provider BOX is using for email notifications. We are assuming this change happened recently, because none of our users receive any notifications anymore. This is particularly annoying for BOX sign (the main reason we even decided to use BOX).

Does anyone have a solution for this? We have enabled all notifications in the BOX enterprise settings under "Notifications" already. No change. We still don't get notifications when a document needs signing...

 

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  • France

    Hi Hugo, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

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