Box Sync macOS deleting all my Box-stored files and folders on new Mac

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  • France

    Hi Mr. Smith, 

    Welcome to the Box Community, I'm happy to help!

    We are sorry to hear that you encountered an issue installing Box Sync on a new device.

    If you are syncing items to your local machine and also need Box Sync on your new computer, we recommend to follow the guidelines in this article to avoid any deletion or duplication on the items that is in your Box account:

    Furthermore, we strongly recommend switching to Box Drive on new devices as Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

    This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

    This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

    Thanks for sharing your use case and let us know if you have other questions!

    Regards, 

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  • Mr. Smith (Personal Account)

    Dear France,

    You wrote:

    > We are sorry to hear that you encountered an issue installing Box Sync on a new device.

    I did not have a problem installing Box Sync on a new device.

    I had a problem after logging into Box Sync on a new device. The device was cloned with Apple's Migration Assistant tool. Box Sync started deleting my Box-stored files from my modern Mac computer after I logged into Box Sync. This is abhorrent software behavior.

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