No option to open file in Excel Online

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Jez Lawson

• 2023年01月11日 18:05

I am trying to open a spreadsheet in the online excel program but I am only seeing options for excel (local) and google sheets.

 I went to opening integrations in settings and Microsoft Office Online is grayed out and unable to activate.

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  France

  • 2023年01月11日 21:28

  Hi Jez, 

  Welcome to the Box Community, I'm happy to help!

  Can you check if Box for office online has been added to your Box account in the App center?

  Please go to Profile Picture> App Center, search for Box for Office online/ web and confirm if this has been added to your account. If its already been added, try to remove and then re-add the application. Please make sure you close out of all your browser windows and then try again opening the file in Box and see if the Excel online is available.

  If the issue persists, you may need to reach out to your internal helpdesk for further assistance on looking on this issue.

  All the Best, 

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