Box Edit Did Not Save My File To Box

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Yigal Harel

• 2023年01月12日 19:04

1. What is the name of the file that failed to save changes, and where is it located in your Box account? It's a powerpoint file
2. What operating system do you work with? Windows 11 Home
3. Have you noticed Box Edit failing to save changes to other files besides this specific file? If so, are they all of the same file type, or are some .docx, .xlsx, .xls, etc? Didn't notice
4. When you saved the file, did you click "Save" or "Save As"? Both
5. Do you remember seeing two pop-ups in the bottom right hand corner of your screen saying "Saving to Box" and "Saved to Box" after you clicked Save? Just "Saving"

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  France

  • 2023年01月16日 19:24

  Hi Yigal, 

  Welcome to the Box Community, I'm happy to help!

  When you were saving your File, did encounter an error message that is similar to what is described in this article: https://support.box.com/hc/en-us/articles/360043695814-Clear-Your-Box-Edit-Cache 

  If yes, we recommend that you clear your Box Edit cache as this will clear out any cached content in which you have opened with Box Edit. Please make sure to follow the steps in the above article to prevent this from happening again.

  Let us know how it goes and if you have questions!

  Regards, 

   

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