synching not resuming after computer has gone to sleep/ offline

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joanna pratt

• 2023年01月18日 11:42

I'm using the desktop Box app to move files and if the computer goes to sleep or the internet breaks off during syncing it doesn't resume when the computer wakes up or is back online. The orange sync icon just hangs indefinitely. How can it be nudged to restart/ keep going?

Thank you

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  France

  • 2023年01月18日 19:22

  Hi Joanna, 

  Welcome to the Box Community, I'm happy to help!

  Can you quit/ exit the Box Drive app from the system tray (window) or menu bar (mac)? Then, restart the app by searching Box Drive from your applications list and double click the app to open and start the app, this can help trigger the app in case it got stock into the orange sync icon that you see. 

  Let me know how it goes and if you have questions!

  Regards, 

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