Slow Download Speeds

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Van Vieira

• 2023年01月18日 17:32

Hello,

It seems our download speeds are getting throttled to 1MB/s. Is there any way to increase this? We have a symmetrical 1G connection and have tried downloading from different devices and networks and seem to still get capped at 1MB/s. 

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  Aira

  • 2023年01月18日 23:26

  Hi there,

  Welcome to the Box Community!

  If you are encountering problems downloading files from your Box account, we recommend you try

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer or network
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
  • Disabling any plugins on your browser

  You may also check this article for file size limit per account: https://support.box.com/hc/en-us/articles/360043697314-Understand-the-Maximum-File-Size-You-Can-Upload-to-Box

  Thanks!

   

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  Van Vieira

  • 2023年01月19日 18:12

  Hi Aira,
  
  Thank you for your reply!
  
  We've tried the above and are still only getting 1MB/s on downloads. Is there anything else that can be done?
  
  Kind Regards,
  
  Van

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  Brandon Rowe

  • 2023年03月01日 17:31
  • 編集済み

  This is definitely a box.com issue. The download speeds are horrendous across browsers and devices. I have symmetrical 10G and the uploads are fast but takes me 5 minutes to download a 1GB file. 

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  Collin James Diederich

  • 2023年03月29日 19:05
  • 編集済み

  box its amazing you checked this ANSWERED. box at most uses 1% of my internet speed. dropbox and google drive don't have these problems.

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  Matt Stinnett

  • 2023年08月22日 17:20

  This is unacceptable.

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