Unable to approve folder sharing

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宮前　潤也

• 2023年01月20日 00:40

I received a folder invite as a collaborator.
However, even if I accept, the error "Oops! There was an error. Please try again later." is displayed and I cannot participate.
What should I do?

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  France

  • 2023年01月20日 17:01

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  If you are having trouble accessing a folder that has been shared with you, please verify that you are signed in to the same Box account that the collaboration invite was sent to.

  To rectify this, please follow the steps below:

  1. Confirm which email the invitation is being sent to.

  2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

  3. Make sure the email address the invitation was sent to matches the email in your account settings.

  4. If they do not match, have the invitation sent to the email associated with the Box account.

  If the emails match up and you still get this error message for items you are invited to collaborate in, please ask the person who sent the invite if you are still listed as a collaborator in the folder and to remove and re-add you from that folder again.

   

  Thanks for posting and let us know how else we can help!

   

  Regards, 

   

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