Why does Box keep offloading downloaded files?

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Box User

• 2023年01月23日 19:52

Is there a way to make it so once I download Box files from the cloud onto my Mac, via the integrated Box for Mac desktop app, they actually stay downloaded? For some reason they keep off-loading if I haven't accessed them for a time. 

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  AJ

  • 2023年01月24日 06:23

  Hi there,

  Welcome to the Box Community! I'm happy to help.

  The easiest way to check on the progress of Box uploads is by looking for the blue cloud icon next to any files/folders being synced. Here are the icons you would see in the Box Drive folder and what they mean: https://cloud.box.com/s/a0en73mmhxr0kl8gc83c6ylf154jj26f
  
  More information can be found here: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044 

  Best,

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