Have problems with download of files

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Henrik Crook Hummelsund

• 2023年01月24日 10:24

I want to download files from Box. When I click download at a file, nothing happens. I have tried multiple browsers and got help from IT at my company, with no solution to the problem. My colleague downloads the files with no problem.  

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  AJ

  • 2023年01月24日 14:07

  Hi Henrik,

  Welcome to the Box Community! I'm happy to help.

  It looks like you are trying to download files that was shared to you.

  I suggest that you check this article from our Box Product Support page about "Understanding Collaboration Permission Levels" regrding the type of access level you have on this folder.

  https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-Levels

  Best,

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