Still can't preview, open or download in Box Web app?

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Shelley Boyes

• 2023年01月25日 09:25

As of eight hours ago, Box Status was reporting that a fix had been implemented and results were being monitored. But nothing since then and I have no access to my stored files.

I am working from Europe so perhaps everyone still in bed there ;)

 

 

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  France

  • 2023年01月25日 15:39

  Hi Shelley, 

  Welcome to the Box Community, I'm happy to help!

  We apologize for the extended impact of this issue, rest assured that our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates on our status page here for more information on our team's progress.

  Appreciate your patience and thanks for your help!

  Best Regards, 

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  Kelly Donnelly

  • 2023年01月25日 15:49

  Same issue here, and the status page states that a fix was implemented, with no mention of continued issues being addressed.

  I am unable to upload a video recording.

  Thanks for any assistance!

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  France

  • 2023年01月25日 22:56
  • 編集済み

  Hello Everyone, 

  We appreciate your patience and for bringing the matter to our attention. We received an update that a new fix has been implemented can you please try again and confirm if the issue has been resolved on your end?

  Looking forward to hear from you!

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  Kelly Donnelly

  • 2023年01月26日 18:43

  Thank you, I figured out the file size issue, but now, a shared file is not viewable to anyone with the link.  Not sure why, and I am no longer able to put an expiration date on it.  

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