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Free Box account reactivate failed

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小林豊和

My company's Box was a Bussiness plan, but it became sunset. Therefore, I created a FREE Box account with a company account, but I accidentally deleted your account.

 

I tried to reactivate the account, but the request failed and you were told to contact the billing support team.

 

I sent an email to the billing support team, but it receives an email that is not submitted.

I also tried resetting my password, but I didn't receive an email with instructions.

 

Please advise how to solve this problem. The problem is not with the account that is posting. Please note that it is happening with a free Box account created by the company email.

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  • AJ

    Hi 小林豊和,

    Welcome to the Box Community! I'm happy to help.

    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504. You may also include the screenshot that you downloaded the Box app.

    Best,

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  • 小林豊和

    I sent an email to billing@box.com from my company box account.

    This time, Case# was assigned, so I will wait for this response.

    Thank you for your support, please close this issue.

     

    Thank you again.

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