I know I have enough storage but can't get help

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Jill Roth

• 2023年02月22日 16:16

Hello,

Box tells me that I don't have enough storage - I do.  Other articles suggest that you can only fix this through box.  But, I can't seem to actually get to a place to submit request.  How do I get help?

 

Thanks so much,

 

Jill

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  Aira

  • 2023年02月23日 03:43

  Hi there, 

  Welcome to the Box Community! 

  It looks like you are uploading a file to a collaborated folder which owner reached the allocated storage. You need to contact them directly. 

  Thanks!

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  Jill Roth

  • 2023年02月24日 23:55

  Thank you for researching that for me.  So, if I understand correctly - the other folders would be good, but this one is too full?  I will go poke around with that.  Thank you for steering me towards the answer.

  Jill

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