Box Status

Error 403 - Operation limit exceeded

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Vinicius Souza

Hello,

I am writing to report an issue with the Box API. I am currently using the BoxUpdateFolder service to update a folder in my Box account, but I am receiving an error message that says:

"HTTP 403 - This file system operation exceeds supported limits - operation_limit_exceeded."

I understand that this error occurs when the API call exceeds the supported limits for operations. However, I am not sure what specifically is causing this issue, as I have followed the API documentation and have not exceeded the limits intentionally.

Could you please help me identify the cause of this error and provide any guidance on how I can resolve it? I have already checked the documentation and made sure that the API call is set up properly, but the error still persists.

Thank you in advance for your help.

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  • Rui Barbosa

    Hi Vinicius,

    That is odd indeed.

    If you could help us replicate this and let us know step by step what led to this error it would be much appreciated. Please include the type of authentication you are using and all permissions you activated.

    Best regards

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  • Vinicius Souza

    Dear Rui,

    I hope this email finds you well. I am writing to provide you with additional information regarding the issue I reported earlier about updating a specific folder via the Box API.

    I am using the OAuth 2.0 with Client Credentials Grant (Server Authentication) and my app has App + Enterprise Access level, with all administrative, developer, and advanced features actions checked. The application scopes include writing all files and folders stored in Box.

    The API call I am making to update the folder has the following parameters:

    { "name": "<New_folder_name>", "parent": { "id": "<NewParentID>" }, "description": "<NewDescription>" }

    However, this call returns an error only for the folder with the ID 195525362500. The error message I receive is:

    There was an issue setting up your call.

    Raw response for the API Status code 403 {"type":"error","status":403,"code":"operation_limit_exceeded","help_url":"http://developers.box.com/docs/#errors","message":"This file system operation exceeds supported limits","request_id":"cyasclhbfilqvz7q"}

    I have confirmed that all parameters have the same values as the current folder's parameters, which means that I am not actually modifying the folder in any way. The same procedure is executed successfully for all other folders, including when there is a modification.

    Based on this information, could you please advise me on how to proceed and investigate this issue further? I appreciate your assistance and look forward to hearing back from you soon.

    Best regards

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  • Rui Barbosa

    Hi Vinicius,

    If this is specific to a folder, some logging analysis might be needed to which I have no access.

    I'm going to move this into the support forum, and the support folks should follow up with you.

     

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  • Vinicius Souza

    Hi Rui,
    Do you have some update about this question?

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