Unable to see previews

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Kimberly Mac

• 2023年02月27日 19:52

Hello, we need access to watch our videos on the box webpage. I keep getting this on all the files.

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  Aira

  • 2023年03月01日 06:52

  Hi there, 

  Welcome to the Box Community! 

  Video preview is available only to Business level Box accounts, and above. If you use a free or personal Box account, you can still preview video files owned by Business Plus-level accounts and above.

  You can preview videos up to 3.5 hours in length.

  Content Preview does not support AVCHD (Advanced Video Coding High Definition). This is a specific video format. It does not refer to all high definition video. Content Preview does support several other high-definition video formats, as listed above.)

  Thanks!

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