Trouble opening files on Box

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Margaret Urwin

• 2023年03月01日 11:51

This problem has arisen recently. Sometimes large files take several minutes to open but at other times they don't open at all. My internet speed is not the issue - I have checked it. Can you help, please?

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• 

  Aira

  • 2023年03月03日 07:13

  Hi there,

  Welcome to the Box Community!

  For me to check, may I please have the following: 

  • Does it show any error message? If so, please provide a screenshot.
  • How big is the size of the files? 
  • Does it only happen on a specific file type or all of the file type?

  Looking forward in assisting you.

   

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