Can't add 2-step verification (phone or authenticator)

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Sean Gallagher

• 2023年03月07日 22:53

Hi,

I recently removed phone number 2-step verification from my account in order to add an authenticator app instead. Now I cannot add either one of those methods back to my account.

I've tried Firefox, Chrome, and Edge and tried private tabs and even tried using a VPN. No luck.

Does anyone have an idea of how to resolve this?

 

Thanks!

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• 

  AJ

  • 2023年03月08日 16:43

  Hi Sean,

  Welcome to the Box Community! I’m happy to help.

  This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Best,

   

  Please check your email for details and updates. Thanks for your patience!

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  Katrina Sayles

  • 2024年02月09日 18:47

  Ok thank you,

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