Box update fails

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George N. King

• 2023年03月12日 01:27

Box is trying to update but the update keeps failing.  Over a few hours it loads multiple update icons on my task bar - at the moment there are 10 update icons.  If I reboot, my task bar will start clean, but soon, Box update icons start appearing again.  At the moment there are 10 update icons.  Opening one of those and clicking "Details" shows "CLSID: {49423331-2B41-4EDE-838E-F8C8F3F6BF62}"

I have a Lenovo ThinkPad W541 running Windows 10 Pro, 22H2.  My Box version appears to be 2.31.64 (looking in Settings & Apps).

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  AJ

  • 2023年03月12日 21:53

  Hi George,

  Welcome to the Box Community! I'm happy to help.

  Could you try uninstalling Box Drive using this Microsoft fix tool:  https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed and then install Box Drive again in your laptop?

  Best,

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