Hi,

I have been granted with the access to PublishNow and my company email address has been added to the system. However, whenever I try to access Publish Now the following error is displayed:

That didn't work

We're sorry, but [personal information--redacted] can't be found in the azcollaboration.sharepoint.com directory. Please try again later, while we try to automatically fix this for you.

Here are a few ideas:

Click here to sign in with a different account to this site.
This will sign you out of all other Office 365 services that you're signed into at this time.

If you're using this account on another site and don't want to sign out, start your browser in Private Browsing mode for this site (show me how).

If that doesn't help, contact your support team and include these technical details:

Correlation ID: cabd9fa0-4073-6000-3f15-ba0a7f5152c3

Date and Time: 16/03/2023 02:10:59

URL: https://azcollaboration.sharepoint.com/sites/HA770/SitePages/Publish Now Reg Packages.aspx

User: [personal information--redacted]

Issue Type: User not in directory.

Would you be able to resolve the issue, please?

Thank you in advance.

Kind regards,

Edyta Niemczyk

France

2023年03月20日 13:54

Hi Edyta,

Welcome to the Box Community, I'm happy to help!

Unfortunately, we do not have support access for PublishNow within your company.

It would be best to get in touch with your internal support so they can properly guide you on gaining access to it.

Thanks for reaching out and should you have other questions, please let us know!

Regards,

Access to PublishNow does not work

That didn't work

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