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Tjasa Sjekloca Verhunc

• 2023年03月17日 12:09

Hello,

anyone has any idea what could be the reason I cannot see the files in the Box?

I receive the invitation, Box opens, but it's empty. It happens only to me (within the company)

Many thanks for your help!

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  France

  • 2023年03月20日 19:19

  Hi Tjasa, 

  Welcome to the Box Community, I'm happy to help!

  Can you reach out to the person who invited your to the content in Box and confirm if you are still a collaborator? If a collaborative content that you do not own is missing from your Box account, it is most likely that the owner of the item has removed you as a collaborator. You will have to contact the folder/ file owner to have them reinvite you to that content again.

  Hope this information helps! If you have questions, please let me know and I will help you.

  Regards, 

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  Tjasa Sjekloca Verhunc

  • 2023年03月22日 08:46

  Hi France,

  thank you for your answer. The thing is that I'm still invited and official status is 'pending', regardless the fact that I already accepted the invitation.

  Have no idea what to do :(

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