Accessing account when associated email no longer exists




  • France

    Hi Jim, 

    Welcome to the Box Community, I'm happy to help!

    To confirm, is this account linked to a Personal lite or a paying Box subscription (a Business or Enterprise account)?

    If the account is linked to a Business or Enterprise Box, you may contact our billing team at for further assistance in gaining access to your account.

    On the otherhand, if the account is a Personal Lite Box, if you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account. Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. 

    Thanks for posting and let us know how else we can help!

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