Box Status

No confirmation code

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ANNE DEPERTY

I have been trying since yesterday to access a Box folder that requires 2 factor authorization. I enter my mobile phone number and... nothing. My phone is working fine, I have sent and received text messages several times today. 

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  • France

    Hi Anne, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

    Thanks for your patience!

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  • Tanya Leal Soto

    Hello did this ever get resolved? i am having the same issue. Can't access files because my mobile is not getting a text with the verification code, please help

     

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  • France

    Hi Tanya,

    Welcome to the Box Community!

    This will require our Box Support team to work directly with you so I've gone ahead and created a ticket for you with our support team.

    Please check your email for details.

     

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  • Erkan İnanç

    the same problem exists in another account of me

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  • Erkan İnanç

    my problem is not fixed.
    the verification code goes to my old phone number and my carrier says my line is canceled

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  • Box User

    i am having the same issue. Can't access files because my mobile is not getting a text with the verification code, please help
    My account is cuongtranduc1612@gmail.com

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  • Ashley Osborne

    Hi - I have a customer that has the same issue and it has been a week of being unable to sign in. (They request a code and it never shows. Can't get 2 step authentication off.) Has this issue been resolved for those above?

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  • Philip Hu

    My coworker is having this same issue. He does not receive the code via text on his phone and is unable to log in. There is no customer support number for BOX and he is unable to access forums like this one ,so I am reaching out on his behalf. Please advise if there is some way to reset the dual authentication on his account. 

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