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  • Forrest Revere

    Having a similar issue on our end, many files missing. Possibly due to admin switch. Would like to know if this is happening for anyone else. Thank you.

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  • France

    Hi Ana, 

    Welcome to the Box Community!

    To confirm, do you own the missing folders or are these collaborative folders owned by someone else?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    If you own these missing folders, have you tried to check your Box Trash? Box allows you to sort and filter items within the trash folder.

    You can filter content by Items I deleted and Items I own.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    Tip: Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

    I hope this is helpful!

    Best,

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  • Ana Lima

    The folders are not collaborative. All of them are from my account and I am the only person who uses it. And I have not removed them.

    I have checked the Box Trash and they are not there.

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  • France

    Hi All, 

    Welcome to the Box Community!

    @Forrest, the changing admins shouldn't cause issue with disappearance of your files. Moving content's ownership may cause the content to be inaccessible while they are being transferred. Have you checked if those files are accessible to you again?

    @Anna, if you need further assistance on investigating the disappearance of your folders, you may reach out to our tech support by clicking on the “Contact Support” link just above this page.

    Best,

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