Why my box drive is still taking space in my hard disk?

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Israel Luis Peña

• 2020年12月24日 13:21

I am using box drive, and I have stored 3 GB of data. It is not synced to my computer, because if I am not connected to WIFI, I cannot open the files, yet, they still take space in my hard disk. Why is this happening? Should be the case that my data is in the cloud only, and therefore, there should not use space on my computer?

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  France

  • 2020年12月28日 19:43
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  Hi Israel, 

  Welcome to the Box Community!

  It seems you already have an open ticket for this issue with our support department, and one of our support reps is helping address the issues you encounter.

  Please continue working with them and check your email for updates.Thanks for your patience and please comeback and let us know how it goes.

  Best,

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