BOX Drive broken with update

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Karen Stroman

• 2021年01月13日 13:49

My OS is Mojave. I have not done the upgrade to Big Sur and I'm having an issue to Box Drive. I have also added BOX app to control my computer under security and privacy

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  France

  • 2021年01月13日 19:44

  Hi Karen, 

  Welcome to the Box Community!
   
  This would be something our Box Support team would like to investigate with you and may require specific account information. 
   
  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

  Thanks for your patience!

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  Evan Parker

  • 2021年01月14日 22:13

  I am also experiencing Box Drive not working for downloads (uploads work)

  My OS is Catalina

  Would appreciate advice, thank you

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  France

  • 2021年01月18日 21:09

  Hi Evan, 

  Thanks for jumping in on this thread!

  It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

  Thanks for your patience and please comeback and let us know how it goes!

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  Nathan Besonen

  • 2021年02月13日 12:48

  I've the same issue since updating the app on a mac running mojave.  it works on my high sierra counterpart.  has this issue been fixed yet?  here's a screenshot of the error i get.  THX

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