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Box sync won't upload files/changes

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Al Cameron

After creating lots of files on my Box drive (locally on my PC) I've noticed that no changes I make to my local synced drive get uploaded to Box. The Box notification constantly says it is "updating [my] files" but after leaving it for several days, restarting my PC, killing and re-starting the process my files on the cloud are still not being updated. I do still seem to be syncing changes made by others, but mine do not sync.

How do I fix this?

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  • France

    Hi Al, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your time and participation in this forum!
     
    Best, 
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  • Ed Ledford

    I'm having the same problem.  Any fix?

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  • Martin Lauko

    HI , I m having problems since today, all the time my updates or new file would not reflect on box, all the time notification of new problem item that would nt sync , i tried to restart box drive app 2times but didnot help, pleesase could you help urgently. thank you

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  • Box User

    I am having trouble syncing my scanned pdf files into my Box account. Can you help?

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