Switching from enterprise to personal account

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  • France

    Hi Sue, 

    Welcome to the Box Community!

    If your Box account was converted to a personal account but there are no files in there, its most likely that the files and folders you were previously accessing are owned by your University so you will need to reach out to them for assistance on how to recover or request access to those files.

    Thanks for your participation in this forum and let us know how else we can help!

    Best, 

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