Oops error message

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Damian Castillo

• 2021年03月15日 20:28

I'm getting the following error message when trying to access a folder: 

Oops! We can't seem to find the page you're looking for.

Any help would be appreciated

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  France

  • 2021年03月15日 21:00

  Hi Damian, 

  Welcome to the Box Community!

  We usually see this message if you access a folder using a Box account linked to a different email that was invited to access that folder.

  Please make sure that when accessing a folder, you are logged in to the Box account that is linked to the exact email address that was invited to the folder.

  Best,

   

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  Robin Jordan

  • 2021年04月01日 14:23

  I have a box account with my oldemail address. Can I change that account to my new  email address?

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