Why don't 'cloud' icons appear?
Currently we have no 'cloud' icons on files or folders and no contextual menu items.
We are on Mac 10.15.7.
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Hi there,
Welcome to the Box Community!
Can you follow the steps below to fix the issue with the missing icons and context menu for Box Drive in your Mac:
1. Click the Apple Icon (in upper-left hand corner of desktop) > System Preferences > Extensions > and Uncheck and Recheck the buttons under "Box".
2. Press command + option + escape to bring up the "Force Quit Applications" menu, then:
*Click on Finder
*Click RelaunchIf the issue persists, you may reach out to our product support team by clicking on the “Contact Support” link just above this page and submit a new ticket so the team can help further investigate.
Best,
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