City of Gig Harbor Co-Admin Acct.

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Box User

• 2021年03月09日 21:02

I have recently switched the Enterprise acct.over to my new ITS manager Keith Smith of the City of Gig Harbor in Gig Harbor, WA.  He nor I can access our admin accts.  We are not getting any notifications from the 'Reset' option to our Sendio app.  Can someone please assist in this.  I am currently telecommuting, I thought my backup email of [personal information--redacted] would be helpful but it is not thank you.  We also have changed over to new email addresses.  My old one was [personal information--redacted] and my new one is now [personal information--redacted].  The .net one is the alias one.  thank you, Heidi Othman [personal information--redacted]

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  France

  • 2021年03月09日 21:54

  Hi Heidi, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

   

  Please check your email for details and updates.

   

  Thanks for your patience!

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