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  • France

    Hi Ravi,

    Welcome to the Box Community!

    My apologies for the delay in responding to your concern, but I'd like to check if you have already resolved this issue or if you are still having issue accessing this file?

    If you still need assistance on this, please go ahead and submit a ticket with our support team by clicking on the “Contact Support” link just above this page, this may need specific account information to resolve it.

    Thanks for your patience and participation in the forum!

    Best,

     
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