Can't upgrade plan from Individual to Personal Pro

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2モニ1000外部共有用

• 2021年04月03日 11:59

I tried to upgrade my plan from Individual to Personal Pro, but cannot. Although all fields were correct, the message was displayed as follows; "There was an error processing your request. Please double check that all fields are correctly filled out and try again later or contact us so that we can assist you."

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  France

  • 2021年04月05日 18:49

  Hi there, 

  Welcome to the Box Community!

  I'm sorry for the trouble you encountered when upgrading your account. 

  This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.

   

  Kindly check your email for details and updates.

   

  Best,

   

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  Box User

  • 2022年09月06日 19:12

  I just spoke to billing and they said they can't help me on the phone. Can you please let me know how to contact someone to upgrade?

   

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