Unbelievable - locked out of my account

First, I want to point out that I have been a box.com user for several years. I am logged in using one of my business accounts. However, I have a separate account that I have been using for about a year or so.

As of today, I cannot log in. I called and convinced a sales person to tell me that I have been locked out due to nonpayment. I have not seen any emails or notices with respect to nonpayment.

I am incredibly frustrated that my account would be locked up. If I were notified of a billing issue, I would have resolved it. My best guess is that emails were sent but ended up in a spam filter or something - I have received no emails from box since around December 2020 at the applicable email address. Emails are unreliable - before locking someone out, there should be additional attempts made - at a minimum, send a physical letter by US Postal Service to the address on file. That would more than pay for itself, and is far less than the customer acquisition cost. Now, I am extremely frustrated, and will remember this going forward. It may impact using box.com going forward with multiple business accounts - not out of spite, but because I cannot trust that this will not happen again.

France

2021年04月08日 22:03

Hi Greg,

Welcome to the Box Community!

I'm really sorry for the frustration in trying to access your Box account. I went ahead and created a ticket for you with our support team to help look into it and address the issue.

Please check your email for details.

Thanks for your patience!

Best,

Greg Henthorn

2021年04月08日 22:10

Thank you

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