Inviting external users to become managed users

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Stuart Burns

• 2021年04月19日 09:39

Hi, I have 4 starter accounts that have been set up by team members, that are not currently managed by my admin account. When I try to invite the external user accounts to become managed users the error message "There was an error inviting username@domain.com to join your enterprise. You can contact this user directly to log in to their account." is returned. Why am I unable to invite the external users? I have also asked one of the external users to log into their account to see if there is a way to request to become a managed user, but there is nothing that standouts as providing that functionality. Thanks for any assistance offered.

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  France

  • 2021年04月19日 20:46

  Hi Stuart, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

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  Adam Gai

  • 2022年02月04日 15:43

  Interesting as I started to get this exact same error today. Did we have a resolution on these errors?

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